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The Problem with...


The Real University Survey

Does your university make the grade?

The marketing departments of universities can be likened to the holiday brochures you would pick up from a travel agent. Why? Because what you see in the glossy manufactured brochure (and online) is all too often very dissimilar to reality. By rating your university, not only will you be ensuring your university cleans up its act in poor performing areas but also, you’ll be ensuring that students after you receive a better quality of service from their respective universities.

If Universities want your fees, they have to offer a
satisfactory level of service. The question is: are they?

We need your help to honestly rate your university,
which should take you no more than 5 minutes.

Once you submit your rating, you’ll be automatically entered into
our competition that could see you win one of
30 superb iPods

Your Name:

Your Email:

University

Male / Female

Ethnicity

Other please specify

Sexual Preferences

Year [year 1, year 2, year 3, year 4]


How would you rate your university and town with regards the quality of its:

1

2

3

4

5

The University Campus

 

Condition and decorative order of university buildings

Quality of lecture halls, tutorial rooms, study rooms

Availability and cleanliness of public toilets

Gym facilities

Quality of food and beverages within your canteen

Choice of special meal options (e.g. vegetarian)

Canteen environment (e.g. seating, cleanliness, room, etc?)

Cost of food and beverages

Range of shops on or near campus

Public transport servicing your university

Ease of access to nearest town/city centre

Library and IT resources

 

Availability of lecturer recommended books in your university library

Availability of books, journals and other articles in general

Availability and quality of other support resources within the library

Availability of books in your university bookshop

Helpfulness of library staff

Availability of computers within the university computer room(s)?

Quality, cost and availability of printing facilities

Quality of the computers available

Student Accommodation

 

Quality of service of university accommodation service

Quality of campus accommodation

Value for money of campus accommodation

Quality of off campus student housing

Cost of off campus student housing

Student Support Services

 

Provision of medical services

Provision of finance related support

Helpfulness of careers guidance service

Provision of counselling services (e.g. stress)

Quality of support from your student union

Thoroughness and fairness of complaints handling procedure

University Staff

 

Professionalism and competence of lecturers

Helpfulness, support and cooperation of lecturers outside lectures and tutorials

Ease in meeting lecturers outside lectures and tutorials

Fairness of lecturers in marking coursework

Diversity

 

Representation of lecturers from diverse cultural backgrounds

Representation of other university staff from diverse cultural backgrounds

Representation of students from diverse cultural backgrounds

Students Union and Fun Stuff

 

Quality of nightlife outside the university

Cost of engaging in nightlife outside the university (.e.g. getting into the clubs, cost of drinks, etc.)

Student union in organising and promoting events

Cost of food and beverages within union bar

Quality of social life overall

Efficiency of the SU’s promotion and communication

Quality of the opposite sex

Effort needed to be exerted in chatting up the opposite sex (1= a lot; 5 = hardly any)?

And finally…

 

Overall satisfaction with university

Likelihood of recommending university to others

Friendliness of local community towards student community


In a few words, what is the worst thing (you hate) about your university?

In a few words, what is the best thing (you love) about your university?

or

Thank you for your time. Draw for competition will be made in May 2005. Should you be the lucky winner, you will be notified via email.

 

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